At https://www.urjiva.com/ , we strive to provide you with the best shopping experience possible. We understand that there might be situations where you need to cancel an order, seek a refund, or request a replacement. This policy outlines our guidelines for such cases.

1. ORDER CANCELLATION:

You can request to cancel your order within 24 hours from the time of placing the order. Please note that we process orders promptly, and once order is dispatched, it cannot be cancelled.

2. REFUND POLICY

We offer refund in the following situation:

i. Product damage: if you receive a damaged product, please contact us within 7 days of receiving the order. We will initiate a refund or replacement after verifying the issue.

ii. Cancellation by customer: If you cancel an order within the specified timeframe, we will process the refund within 7 days to the original payment method. Please note that any applicable transaction fees may be deducted from the refund amount.

3. REPLACEMENT POLICY:

We offer replacement in the following situations:

i. Product Defect or Damage : If you receive a damaged or defective product, please contact us within 7 days of receiving the order. We will arrange for a replacement product to be shipped to you at no additional cost.

ii.Wrong Product: If you receive the wrong product, please inform us within 7 days of receiving the order. We will arrange for the correct product to be shipped to you and provide instructions for returning the incorrect item.

4. RETURN PROCESS

i. To initiate a refund or replacement, please contact our customer support team through [6352807487 / [email protected] ]. Provide your order details and a description of the issue.

ii. Our customer support team will guide you through the return process, which may include providing photographs of the damaged product or packaging.

iii.Once the return is approved, we will provide you with instructions on how to return the product. Please ensure that the product is securely packaged to prevent further damage during transit.

5. EXCEPTIONS: Please note that certain products, such as personalized or customized items, may not be eligible for returns, refunds, or replacements unless they are damaged or defective

6. CONTACT US:

If you have any questions or concerns about our refund, replacements, and cancellation policy, please contact us at 6352807487 / [email protected]

This policy is intended as a general guideline. Depending on your specific e-commerce platform, location, and applicable laws, you might need to make adjustments to this policy. It's recommended to consult with legal professionals to ensure compliance with relevant regulations.